Return & Refund Policy

At Zylar, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned and refunds issued.

By placing an order on zylar.shop, you agree to the terms outlined below.

1. 30-Day Return Window

Customers may request a return within 30 days from the date of delivery.

  • Return requests submitted after 30 days of confirmed delivery will not be eligible.

  • The delivery date is determined based on carrier tracking confirmation.

2. Eligibility Requirements

To qualify for a return:

  • The item must be unused, unworn, and unwashed.

  • The product must be returned in its original condition and packaging.

  • All tags, accessories, manuals, and included materials must be intact.

  • Proof of purchase (order confirmation or receipt) is required.

The following items are non-returnable:

  • Personalized or custom-made products

  • Final sale or clearance items (if clearly marked at purchase)

  • Items damaged due to misuse or improper handling

3. How to Request a Return

To initiate a return, please contact us before sending any items back.

Email: support@zylar.shop
Phone: +1 785-332-2588

Please include:

  • Your full name

  • Order number

  • Product name(s)

  • Reason for return

Our support team will provide return instructions and the appropriate return address.

Unauthorized returns may not be accepted.

4. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service.

  • Zylar is not responsible for returns lost in transit without tracking confirmation.

5. Inspection & Refund Approval

Once we receive your returned item:

  • The product will be inspected within 3–5 business days.

  • If approved, a refund will be issued to the original payment method.

Refund processing time:

  • Typically 5–7 business days, depending on your payment provider or bank.

  • Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

You will receive an email confirmation once your refund has been processed.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the issue along with your order number.

After verification, we will:

  • Send a replacement at no additional cost, or

  • Issue a full refund, including original shipping charges (if applicable).

7. Exchanges

We do not offer direct product exchanges.

If you would like a different item:

  1. Return the original item following our return process.

  2. Place a new order separately.

8. Non-Refundable Situations

Refunds may be denied if:

  • The product is returned used or damaged.

  • Required components or packaging are missing.

  • The return request was made after the 30-day window.

9. Contact Information

If you have questions about returns or refunds, please contact:

Email: support@zylar.shop
Phone: +1 785-332-2588

Business Address:
715 S Frances St
St Francis, KS 67756
United States