At Zylar, your satisfaction is our top priority. We understand that sometimes an item may not meet your expectations, and we are here to make returns and refunds simple, fair, and hassle-free.

1. Return Window

You may return eligible items within 30 days from the date of delivery. Items returned after 30 days will not be accepted.

2. Eligibility for Returns

To qualify for a return:

• The item must be unused, unwashed, and in its original condition.

• All original tags, packaging, and accessories must be included.

• Personalized or custom-made items are not eligible for returns unless damaged or defective.

3. How to Initiate a Return

To start a return, contact our support team at:

• Email: support@zylar.shop

• Phone: +1 785-332-2588

Include your order number, item name, and reason for return. Our team will guide you through the process.

4. Refund Process

Once we receive and inspect your returned item:

• Approved returns will be refunded to your original payment method.

• Refunds typically take 5–7 business days to process.

• Shipping fees are non-refundable, except in cases where the item was damaged or incorrect.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos. We will:

• Send a replacement at no extra cost, or

• Issue a full refund, including shipping charges.

6. Exchange Policy

At this time, we do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.