At Zylar, we want you to shop with confidence. If your order arrives damaged, incorrect, or does not match the product description, you may be eligible for a return or refund. Please review the guidelines below to understand how we handle return requests.

Eligibility for Returns

Customers may request a return or refund if:

  • The item arrived damaged or defective
  • The item received is incorrect
  • The product description on the website does not match the item delivered
  • The package is missing items

To qualify, you must contact us within 7 days of receiving your order.

Conditions for Returns

To approve a return request:

  • The item must be unused and in original condition
  • All tags, labels, packaging, and accessories must be included
  • Clear photos or videos must be provided as proof
  • Return requests must be submitted before shipping the item back

We do not accept returns for:

  • Change of mind
  • Items returned without prior approval
  • Products damaged by customer misuse

Return Process

  1. Contact us via email or website form with your order number and evidence (photo/video).
  2. Our support team will review your request within 1–2 business days.
  3. If approved, we will provide return instructions.
  4. Once the returned item is inspected, we will issue a refund or send a replacement.

Refund Method

Approved refunds are processed through the original payment method.
Refund times vary depending on your bank or payment provider, typically 5–10 business days.

Shipping Costs

  • If the return is due to our mistake (wrong item, defective item), we cover the return shipping cost.
  • If the issue is outside our control, the customer may need to pay the return shipping fee.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for returns (e.g., undergarments, intimate wear), unless they are defective or incorrect.

Order Cancellation

Orders can only be cancelled before they are processed. Once shipped, the order cannot be cancelled but may be reviewed under the return policy.

Contact Us

If you have any questions about returns or refunds, please reach out to our support team. We are always here to help ensure a smooth shopping experience.